Your guide to smooth deliveries & easy returns
At CM Acension, we're dedicated to ensuring your shopping experience is as seamless as possible, from checkout to delivery, and beyond. Learn about our efficient shipping options and our hassle-free return policy, designed with your satisfaction in mind.
Receiving your order from CM Acension
Once you've made a purchase from CM Acension, our team works quickly to process and dispatch your items. We aim to ship all orders within 2-3 business days. We offer various shipping options to suit your needs, including standard and expedited services, which you can select at checkout. Enjoy free standard shipping on all orders. Every order comes with tracking information, allowing you to monitor your package's journey from our Greenwood, Indiana location directly to your door anywhere in the world.
Our easy return & exchange process
Should you need to return or exchange an item, CM Acension offers a straightforward process designed for your convenience. You have 30 days from the date of delivery to initiate a return or exchange. For an item to be eligible, it must be unused, in its original packaging, and include all original tags and accessories. To start a return or exchange, please contact our customer support team at cmacension on instagram.
Getting your refund or making an exchange
Upon receiving your returned item and verifying its condition, CM Acension will promptly process your request. You can choose between a full refund to your original payment method or an exchange for another product of equal value. Please note that customers are responsible for the cost of return shipping, unless the item received was defective or incorrect. Refunds and exchanges are typically processed within 5-7 business days of the returned item arriving at our facility, ensuring a quick turnaround for your peace of mind.